Custom Order Policy

Design Submission and Approval:

• Customers interested in custom mouse pads can submit their designs in high-resolution formats (e.g., PNG, JPEG) to [custom order email].
• All custom designs must meet Tech Tread’s design guidelines, including size, resolution, and content restrictions (e.g., no copyrighted, offensive, or inappropriate material).
• Customers will receive a digital proof of the design for review and approval before production begins.

Turnaround Time:

• Custom orders are processed and produced within 7-14 business days from the date of design approval.
• Additional time may be required during peak seasons or for bulk orders.

Payment Terms:

• Full payment is required at the time of order placement for all custom products.
• Payment confirms the design and production process.

Refund and Exchange Policy for Custom Orders:

• Custom orders are non-refundable and non-exchangeable unless there is a manufacturing defect or error caused by Tech Tread.
• Customers must report defects or issues within 7 days of receiving the item, along with photos and a description of the problem.

Bulk Orders and Discounts:

• Bulk discounts are available for orders of 10 or more custom mouse pads.
• Bulk orders may require additional production time, depending on quantity and complexity.
• Contact us directly at [custom order email] for bulk pricing and timelines.

Copyright and Intellectual Property:

• By submitting a design, the customer affirms they own the copyright or have the necessary permissions to use the design.
• Tech Tread is not liable for copyright infringement resulting from customer-submitted designs.
• Tech Tread retains the right to refuse custom designs that violate copyright laws or include offensive content.

Design Storage and Reordering:

• Approved custom designs will be stored in our system for 6 months to allow for easy reordering.
• After 6 months, customers will need to resubmit their design file if they wish to reorder.

Cancellation Policy:

• Custom orders may be canceled within 24 hours of placing the order, provided production has not started.
• After 24 hours, cancellations are not allowed, as materials and production processes may have already begun.

Additional Notes for Customers:

• Colors may vary slightly from on-screen previews due to differences in screen calibration and printing processes.
• Customers are encouraged to provide accurate and specific instructions for any unique requests.

Contact Information:
For questions about custom orders, reach out to us at:
Email: TechTread.1@outlook.com